We are dedicated to ensuring your satisfaction with every purchase made through our online platform. Below is a clear overview of our return policy:
Store Returns
– Please contact us within 3 to 5 days of receiving your package.
– Ensure that the product is untagged and packaged in its original box for return.
– If the exchange is initiated at the customer’s request, additional delivery charges may apply.
– All accessories must be included in the return package to process the exchange.
Conditions for Return
– Products must be untagged and in their original packaging.
– A proof of purchase (order ID) and a valid reason for the return are required.
Warranty
– Defective items must be reported within 3 to 5 days of delivery.
– Exchanges are not permitted if 5 days or more have passed since the purchase.
Refund Policy
– Refunds are not granted as we provide detailed information and real product images.
– We offer replacement or exchange for another product.
– If the same model is unavailable, store credit will be issued.
Delivery Fees
Delivery fees are non-refundable and non-negotiable.
Customer Care
– Please contact our customer care support within 3 to 5 days of delivery for any issues.
– You can reach us via WhatsApp at (+961) 71 632 059 or email us at [email protected].
– Our customer service hours are Mon-Fri: 9 am – 6 pm, and Sat: 10 am – 5 pm.
– Please note that customer service hours may be impacted during holidays. Anticipate possible delays during these times.
We aim to provide transparent and reliable service. If you have any further questions, please feel free to contact us.